Privacy Policy
Updated: 9 September 2024
In this policy, “RVR World” (or “we”, “us” or “our”) refers to RVR World Pty Ltd (ABN: 71 168 651 885).
The following Privacy Policy applies to users of our:
- Free Roam Virtual Reality (FRVR) services
- Booking services, website, player account, and survey functionality on the domain of https://www.rvrworld.in/
For the purpose of UK and EU data protection laws, RVR World is the controller of the personal information we process about you in connection with the above services.
Please note that some venues in which you may use our FRVR services are run by our licensees, who may also be using the RVR World brand (Licensees). However, our Licensees are not related entities to us and may have their own privacy policies that govern their handling of your personal information.
We regard customer privacy as an important part of our relationship with our customers. This policy sets out how we will use your personal information in connection with the above services and the rights you have in respect of our processing of your personal information. If you have any questions about this policy, please contact us as per the Contact section in this document.
When we refer to “personal information” in this policy, we are using the term as it is defined in the Privacy Act 1988 (Cth) (Privacy Act), provided that where the term (or a similar term, such as "personal data") is interpreted more broadly under the laws applicable to you, that interpretation shall apply. Under the Privacy Act, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
We generally collect or receive your personal information in the following three ways, which are described in further detail below:
- When you voluntarily provide information to us – such as when you make a booking, create your player profile, or sign up for email updates;
- Automatic recording/collection of your information - such as through cookies on our website or game logs from your use of our FRVR services; and
- Information collected from third parties – such as those who provide us analytics and advertising tools to support our marketing and other activities.
We generally only ask you for your personal information to provide the services you request. You can always choose not to provide the information and also request we delete your information. However, in some instances this will mean that we are not able to provide the services you have requested, such as making a booking or playing a game.
1. Information you provide
We collect the following information when you provide it to us through our website or at our FRVR venues as outlined below:
- your name, email, language, and phone number (when you make a booking to use our FRVR services)
- in addition to the above, your player display name, date of birth, dominant hand, height, and gender (when you create a player account to use our FRVR services)
- your feedback and ratings (when you complete a survey provided by us or otherwise provide us with feedback)
- your enquiries or support requests, including your message and account or order details (when you contact us with an enquiry or request help)
You don’t have to share this information with us. However, it may be required to book or play our FRVR services.
Please note, when you use our FRVR services some of your information will be publicly accessible to others, such as your player display name and your game performance statistics (e.g. this information will be visible on the public scoreboard at the end of a game, but only within the facility where you played).
2. Information we automatically collect
When you visit our website or use our FRVR services we collect the following information automatically through cookies and game log files:
- the site location of your booking;
- your IP address;
- the general and non-specific location of your device (e.g. at a city or post-code level) from your IP address;
- website behavior information, such as the website pages you've visited, which website you came from before or went to after, and what device you were using;
- game play information, such as the games you have played through our FRVR services, when you have played them, how many times you have played, and information about your performance in these games; and
- error reports, such as if your equipment fails, or your game experiences errors or issues.
Although we are able to identify individuals from this information, we typically aggregate this information and use it to determine trends among groups of players.
3. Information we receive from third parties
We may also collect information from third parties who provide us advertising and analytics tools (e.g. Facebook Business, Google Adwords and Google Analytics).
Additionally, we may derive information or draw inferences about you based on other types of information we collect. For example, we may infer your location based on your IP address, or that you are interested in participating in an event based on your browsing behaviour on our website.
Also refer to our Cookies Policy for further information about the types of Cookies we use.
HOW WE USE YOUR INFORMATION
Your information is generally collected and used to provide you with the products and/or services you’ve requested and to improve our services and the customer service we provide to you. The table below sets out full details in respect of how we use your personal information together with our lawful basis for processing of such personal information (information relating to our lawful basis for processing will only be relevant if you reside within the EU or UK):
| How we use your information? | What information is used? | Our lawful basis for such processing |
|---|---|---|
| To satisfy your booking request and contact you if we have trouble processing your order. | Your name, email, language, phone number and credit/debit card details. | Processing is necessary for the performance of a contract entered into with you or (where we have not entered into the contract with you) is necessary for our legitimate interests of providing our services in accordance with customer requests. |
| To develop and improve our website, products and services. | Your feedback and ratings, your support requests, your website behaviour information, your gameplay information and error reports relating to your browsing or gameplay. | Processing is necessary for our legitimate interests of reviewing and improving the products and services we provide so we can continue to grow our business. |
| To communicate with you to provide updates or information in relation to your booking or enquiry. | Your name, email, language, phone number and site location of your booking. | Processing is necessary for the performance or anticipated performance of a contract entered into with you. |
| To respond to your enquiries or support requests. | Your enquiries and/or support requests. | Processing is necessary for our legitimate interests of reviewing and improving the products and services we provide so we can continue to grow our business. |
| To notify you about changes to our services. | Your name, email, language and phone number. | Processing is necessary for our legitimate interests of reviewing and improving the products and services we provide so we can continue to grow our business. |
| To provide you with marketing communications. | Your name, email, language and phone number. | Where you have consented to receive marketing communications. |
DATA RETENTION
We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We will generally retain personal information for the following periods:
- Bookings – 7 years after the end of the financial year in which you made your booking.
- Player Account information – 7 years after the last interaction.
- Surveys and feedback – 3 years after the feedback was provided.
YOUR RIGHTS
If you are a resident of the EU or UK, you have certain rights in relation to your personal information. These rights include:
- The right to access your personal information (commonly known as a “data subject access request”);
- The right to request correction of your personal information;
- The right to request erasure of your personal information;
- The right to request the restriction of processing your personal information;
- The right to object to processing of your personal information; and
- The right to data portability.
For more information on how to exercise these rights please contact us as per the Contact section below. If you wish to make a complaint about our use of your personal information, you can contact your local data protection authority.
CONTACT US
If you have any questions, concerns or complaints about our Privacy Policy or the way we handle your personal information, please contact us via email:
- Email: info@rvrworld.in
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
LAST UPDATED
This Privacy Policy was last updated on 9 September 2024.